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Questions?

General

Each Mystery Escape Game comes as a booklet and contains fun and challenging puzzles that you need to solve in order to unravel a mysterious plot. The story-driven games are not just a collection of individual puzzles, but are thematic and all part of the bigger mystery to solve in the particular game. All booklets that are part of our quarterly subscription, are printed in high quality and will be delivered to your door. For the stand-alone games, there are also several PDF booklets available for instant download.

One booklet has 30-40 pages and 2-4 hours playtime depending on your experience level and puzzle skills. The number of puzzles varies a lot per game, as some have up to 30 relatively small puzzles, while another can have only 10, more complex and layered puzzles.

We recommend playing the game solo or as a duo. However, it is certainly possible to play with a group of 3 or 4. It is then a good idea to appoint someone to be in charge of reading the story parts and puzzles, since you can’t all read from the same booklet at once.

All our games are available in English only.

Although we believe that the content of our booklets is suitable for all ages, the puzzles might be a little too challenging for kids. We generally advise the games for 16+, unless under the supervision of an adult and/or with the use of hints. We do offer 2 digital games which are specifically made for kids 8-14 years. You can find them here and here.

We accept credit card, PayPal, Apple Pay and iDeal.

For the printed booklets that are delivered to your door, the shipping costs will be added at the check-out, depending on where they need to be shipped to (see Shipping & Returns).
For the digital games, there are obviously no shipping costs.

Everything created by Wacky Wheels falls under copyright and can therefore not be copied, distributed and/or resold. However, you’re of course welcome to show off your game to friends and family or play it together. Booklets might not always be reusable since some puzzles may require writing, drawing, or cutting in them.

We will aim to resolve the issue as soon as possible. Please read our Shipping & Returns policy.

For the digital games, naturally you need internet to download the game. After that, and for all printed booklets, it is possible to play without an internet connection. However, the submission of your answers (to check if your answer is correct) and the use of hints both take place online, on your personal scorecard. So, you can puzzle while being offline, but when you need help or want to check your answers, you’ll need to go online.

You can check your answers on your personal online scorecard. You will find a QR code inside the booklet that gives access to the scorecard.

Yes, each question has at least 1 available hint and most have 2 or 3 that will gradually help you in solving the puzzle. The hints can be requested by clicking a button on your personal online scorecard.

For those who like a bit of competition: you can score points for every answer you submit correctly. Using hints will reduce the points you can score. And throughout the game, you can check on the global scoreboard how you are doing compared to others who have played the game. Or you can compare yourself with other players from your own country!

Subscription

Go to the subscription page to sign up after which you will receive a new game at your doorstep every quarter.

After starting your subscription, you get a personalized page where you can see the latest status (last payment, next delivery date and next payment date). This is also the place to stop your subscription with a single click, after which payment collections are stopped right away. Please read the Subscription Terms for more detailed information.

No, you can cancel at any moment, so you can just try the first game and see how you like it. Our aim is not to bind you to us for any longer than you want, but to create games good enough that you’ll be asking us to make more!

Games that are part of the subscription are shipped to all subscribers at the
start of a new term. Terms start at:

  • 1 January
  • 1 April
  • 1 July
  • 1 October

The estimated shipping times to your country can be found in the Shipping & Returns policy.

We ship worldwide. No matter where you are, you can always get a Wacky Wheels Mystery Game!

Digital Games

If you lose the downloaded booklet for whatever reason, you can use the same download link that you received in your e-mail again. The link is limited to a maximum of 5 downloads.

Yes, you can, in case you don’t like playing from a screen. We designed both a full-color version as well as a printer-friendly version with a white background. At your download page, you can download both versions.

The PDF’s are usually between 15 and 20 MB.

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